Support

How do I extend the processing time?

If you want to extend the processing time for your supplier, please follow the below steps:

1. Sign in My Orders and locate your order
2. Click the Extend Processing Time button
3. Fill in the time that you want to extend and click the Confirm button

How do I track my order?

After the supplier ships your order, a tracking number will appear. You can track your order on shipping company's website with the tracking number provided.
Log in my Alibaba and see the tracking details in transactions.

How many products and stores can I add?

You can add 1,000 items in your Wish List and you can also add 1,000 stores in your Store List.

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